Media Advisory CL-2022-14: “A Closer Look” at Using Voice and Chat Bots to Improve the Collection Taxpayer Experience

IRS Newswire September 29, 2022
News Essentials What's Hot News Releases IRS - The Basics IRS Guidance Media Contacts Facts & Figures Around The Nation e-News Subscriptions The Newsroom Topics Multimedia Center Noticias en Español Radio PSAs Tax Scams The Tax Gap Fact Sheets IRS Tax Tips Armed Forces Latest News Home IRS Resources Contact My Local Office Filing Options Forms & Instructions Frequently Asked Questions News Taxpayer Advocate Where to File IRS Social Media	Issue Number:    CL-2022-14 Inside This Issue Today, the IRS published the latest executive column, "A Closer Look," which features Darren Guillot, Small Business/Self-Employed Deputy Commissioner, discussing the use of voice and chat bots to improve the collection taxpayer experience. "Taxpayer service remains a top IRS priority, and we recently put in place some new technology involving voice and chat bots to help make it easier for people to get the help they need," said Guillot. "As we move forward, we are committed to continue identifying ways to make tax processes more efficient and useful for all taxpayers." Read more here. Read the Spanish version here. "A Closer Look" is a column from IRS executives that covers a variety of timely issues of interest to taxpayers and the tax community. It also provides a detailed look at key issues affecting everything from IRS operations and employees to issues involving taxpayers and tax professionals. Check here for prior posts and new updates. Back to Top         Thank you for subscribing to the IRS Newswire, an IRS e-mail service. If you know someone who might want to subscribe to this mailing list, please forward this message to them so they can subscribe. This message was distributed automatically from the mailing list IRS Newswire. Please Do Not Reply To This Message.

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