Wednesday, July 7, 2021

CL-2021-21: Providing Quality Service in Challenging Times

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IRS Newswire July 7, 2021

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Issue Number:    CL-2021-21

Inside This Issue


Today, the IRS published the latest executive column "A Closer Look," which features Karen Michaels, Director, Accounts Management, Wage & Investment, discussing how the IRS continuously strives to provide the assistance taxpayers need to properly file and pay their taxes while also enforcing the tax laws to maintain fairness for all. "We understand that complex tax issues and the pandemic have many taxpayers confused and looking for help.  We are committed to providing the service they need to help them – on the phone or through whatever channel they prefer – and we will utilize all allocated funding to improve taxpayer communications with our agency," said Michaels. Read more here. Read the Spanish version here.

"A Closer Look" is a column from IRS executives that covers a variety of timely issues of interest to taxpayers and the tax community. It also provides a detailed look at key issues affecting everything from IRS operations and employees to issues involving taxpayers and tax professionals.

Check here for prior posts and new updates.

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