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News EssentialsThe Newsroom TopicsIRS Resources | Issue Number: CL-2021-03Inside This IssueToday, the IRS published the latest executive column, "A Closer Look," which features Jim Clifford, Deputy Project Director, Taxpayer First Act-Customer Service Strategy, discussing improving underserved taxpayer interactions with the IRS. "Our ultimate goal is to provide high-quality, personalized service to everyone, no matter where they live, what their background is, or what language they speak," said Clifford. Read more here. Read the Spanish version here. "A Closer Look" is a column from IRS executives that covers a variety of timely issues of interest to taxpayers and the tax community. It also provides a detailed look at key issues affecting everything from IRS operations and employees to issues involving taxpayers and tax professionals. Check here for prior posts and new updates. Please contact newsroom@irs.gov for any questions or requests for interviews.
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