Wednesday, July 6, 2022

Tax Tip 2022-102: All taxpayers should familiarize themselves with the Taxpayer Bill of Rights

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IRS Tax Tips July 6, 2022

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Issue Number: Tax Tip 2022-102  


All taxpayers should familiarize themselves with the Taxpayer Bill of Rights

By law, all taxpayers have fundamental rights when they're interacting with the IRS. It's important that all taxpayers know and understand their rights. The Taxpayer Bill of Rights presents these rights in 10 categories.

Here's an overview of these rights. For full official details about each right, click the links below.

  • The right to be informed Taxpayers have the right to know what they need to do to comply with the tax laws.

  • The right to quality service Taxpayers have the right to receive prompt, courteous and professional assistance when working with the IRS and the freedom to speak to a supervisor about inadequate service.

  • The right to pay no more than the correct amount of tax Taxpayers have the right to pay only the amount of tax legally due, including interest and penalties, and to have the IRS apply all tax payments properly.

  • The right to challenge the IRS's position and be heard Taxpayers have the right to object to formal IRS actions or proposed actions and provide justification with additional documentation.

  • The right to appeal an IRS decision in an independent forum Taxpayers are entitled to a fair and impartial administrative appeal of most IRS decisions, including certain penalties.

  • The right to finality Taxpayers have the right to know the maximum amount of time they have to challenge an IRS position and the maximum amount of time the IRS must audit a particular tax year or collect a tax debt.

  • The right to privacy Taxpayers have the right to expect that any IRS inquiry, examination or enforcement action will comply with the law and be no more intrusive than necessary.

  • The right to confidentiality Taxpayers have the right to expect that their tax information will remain confidential.

  • The right to retain representation Taxpayers have the right to retain an authorized representative of their choice to represent them in their interactions with the IRS.

  • The right to a fair and just tax system Taxpayers have the right to expect fairness from the tax system. This includes considering all facts and circumstances that might affect their liabilities, ability to pay or provide information timely.

More Information:
Publication 1, Your Rights as a Taxpayer

 

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Tuesday, July 5, 2022

Nuevas opciones de bot de voz significan servicio más rápido y menos tiempo de espera para contribuyentes

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Consejo Tributario de Coronavirus 2022-101SP

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Nuevas opciones de bot de voz significan servicio más rápido y menos tiempo de espera para contribuyentes

Las nuevas opciones de bot de voz del IRS significan menos tiempo en espera para los contribuyentes que intentan verificar su identidad para configurar o modificar un plan de pago. Los bots de voz se ejecutan en un software impulsado por inteligencia artificial, que permite a la persona que llama navegar por una respuesta interactiva de voz. Estos bots de voz están disponibles tanto en inglés como en español.

Los contribuyentes elegibles que llamen al Sistema de Cobro Automatizado y las líneas de Administración de Cuentas para analizar las opciones del plan de pago pueden autenticar o verificar sus identidades a través de un proceso de creación de PIN. Configurar un PIN es fácil: los contribuyentes necesitarán su factura del IRS más reciente y cierta información personal para completar el proceso.

Además de las líneas de pago, los bots de voz ayudan a las personas que llaman a la línea de pago de impacto económico con respuestas de procedimientos generales a las preguntas frecuentes. El IRS también agregó bots de voz para la línea Advance Child Tax Credit (pago adelantado del Credito tributario por hijos) en febrero para las personas que llaman y necesitan ayuda para conciliar los créditos en su declaración de impuestos de 2021.

El IRS ha estado usando bots de voz en varias líneas desde enero, para que los contribuyentes con preguntas simples de pago o notificación obtengan lo que necesitan rápidamente. Hasta la fecha, los bots de voz han respondido a más de tres millones de llamadas.

El IRS implementará mejoras adicionales en el servicio de bot de voz en 2022 para permitir que los contribuyentes con PIN establecidos o recién creados obtengan:

  • Transcripciones de cuentas y declaraciones
  • Historial de pagos
  • Saldo actual adeudado

Los contribuyentes también pueden usar una de las muchas otras opciones de autoservicio o hablar con un representante telefónico del IRS, si es necesario.

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COVID Tax Tip 2022-101: New voice bot options mean faster service and less wait time for taxpayers

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Issue Number: COVID Tax Tip 2022-101


New voice bot options mean faster service and less wait time for taxpayers

The IRS's new voice bot options mean less time on hold for taxpayers trying to verify their identity to set up or modify a payment plan. Voice bots run on software powered by artificial intelligence, which allows a caller to navigate an interactive voice response. These voice bots are available both in English and Spanish.

Eligible taxpayers who call the Automated Collection System and Accounts Management lines to discuss payment plan options can authenticate or verify their identities through a PIN creation process. Setting up a PIN is easy: Taxpayers will need their most recent IRS bill and some personal information to complete the process.

In addition to the payment lines, voice bots help people who call the Economic Impact Payment line with general procedural responses to FAQs. The IRS also added voice bots for the Advance Child Tax Credit line in February for callers who need help reconciling the credits on their 2021 tax return.

The IRS has been using voice bots on several lines since January, so that taxpayers with simple payment or notice questions get what they need quickly. To date, the voice bots have answered over three million calls.

The IRS will rollout additional voice bot service enhancements in 2022 to allow taxpayers with established or newly created PINs to get:
  • Account and return transcripts.
  • Payment history.
  • Current balance owed.

Taxpayers can also use one of the many other self-service options, or speak with an IRS phone representative, if needed.

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Friday, July 1, 2022

IRS video tax tip: Tax Resources for Members of the Military

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Issue Number:  Tax Resources for Members of the Military


Here is a video tax tip from the IRS:

Tax Resources for Members of the Military English

Subscribe today: The IRS YouTube channels provide short, informative videos on various tax related topics in English, Spanish and ASL.

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Consejo en video del IRS: ¿Por qué usar Free File del IRS?

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Edición Número: ¿Por qué usar Free File del IRS?

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