COVID Tax Tip 2022-101: New voice bot options mean faster service and less wait time for taxpayers

IRS Tax Tips July 5, 2022
Useful Links: IRS.gov Help For Hurricane Victims News Essentials What's Hot News Releases IRS - The Basics IRS Guidance Media Contacts Facts & Figures Around The Nation e-News Subscriptions The Newsroom Topics Multimedia Center Noticias en Español Radio PSAs Tax Scams/Consumer Alerts The Tax Gap Fact Sheets IRS Tax Tips Armed Forces Latest News IRS Resources Compliance & Enforcement News Contact Your Local IRS Office Filing Your Taxes Forms & Instructions Frequently Asked Questions Taxpayer Advocate Service Where to File IRS Social Media	Issue Number: COVID Tax Tip 2022-101 New voice bot options mean faster service and less wait time for taxpayers The IRS's new voice bot options mean less time on hold for taxpayers trying to verify their identity to set up or modify a payment plan. Voice bots run on software powered by artificial intelligence, which allows a caller to navigate an interactive voice response. These voice bots are available both in English and Spanish. Eligible taxpayers who call the Automated Collection System and Accounts Management lines to discuss payment plan options can authenticate or verify their identities through a PIN creation process. Setting up a PIN is easy: Taxpayers will need their most recent IRS bill and some personal information to complete the process. In addition to the payment lines, voice bots help people who call the Economic Impact Payment line with general procedural responses to FAQs. The IRS also added voice bots for the Advance Child Tax Credit line in February for callers who need help reconciling the credits on their 2021 tax return. The IRS has been using voice bots on several lines since January, so that taxpayers with simple payment or notice questions get what they need quickly. To date, the voice bots have answered over three million calls. The IRS will rollout additional voice bot service enhancements in 2022 to allow taxpayers with established or newly created PINs to get: Account and return transcripts. Payment history. Current balance owed. Taxpayers can also use one of the many other self-service options, or speak with an IRS phone representative, if needed. Share this tip on social media -- #IRSTaxTip: New voice bot options mean faster service and less wait time for taxpayers. http://ow.ly/EBKC50JK5q3 Back to top           Thank you for subscribing to IRS Tax Tips, an IRS e-mail service. For more information on federal taxes please visit IRS.gov. This message was distributed automatically from the IRS Tax Tips mailing list. Please Do Not Reply To This Message.

 

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